Publishers set their own prices to suit each title. You can check the price of whichever publication you’re reading by clicking on the green Axate tab. Click here to see what the Axate tab looks like, and where to find it.

After you have paid to read a certain number of articles in a day or week, you won’t have to pay any more for that day or week, on that title. For some titles, that’s set at just one article before you get free reading; for others it’s more. Some titles set the free reading period as a day and some set it as a week. Once you have paid for the applicable number of articles, the rest of the period is free – you'll never pay more than the maximum price. The more you read in that publication, the better value you get. The actual pricing is decided by the publisher, not by Axate.

Just click on the green Axate tab and look in the wallet. It tells you all the information about the free point and how long it will last on that site. If you’ve passed the free point already, it will tell you the time and date it will end. Click here to see what the Axate tab looks like, and where to find it.

You only pay once for each article. If you want to read it again you won’t be charged a second time.

Articles might be free for one of three reasons.

1. It’s just free! The publisher decided not to charge anyone for it.

2. You read it before, so you’re not being charged to read it again.

3. You passed the free point. During the free period, everything on that site is free!

The green Axate tab lets you know when you’re being charged. Click here to see what the Axate tab looks like, and where to find it.

Your Account page lets you keep track of everything you have read through Axate, and all your top ups. You have total control over your spending. Click here to find out how to access your account pages.

With Axate, you always have control over what you spend. The second time you pay for an article on a publication, you’ll be asked if you’d like to be automatically charged each time you access a premium article. Don’t want to be interrupted each time you read a premium article? Just click the slider to green. You can change this setting at any time: simply click on the green Axate tab and click on the ‘Account’ icon to open your Account page. Go to ‘Preferences’, then to ‘Just Read Preferences’, and there you can choose which publications you would like to be authorise each payment for.

You can choose which payment method you want to use to add money to your account. We will use those details each time you add money to your account.

You can change your preferred payment at any time. Just go to your account pages. Go to your “Profile” tab, and click the green button called “Payment methods”. Click here to find out how to access your account pages.

We don’t store your payment method details. Your card and other payment method details are managed by Braintree, who is our payment provider. Braintree is a Paypal company, so you can trust that they’ll keep your details safe.

There’s a minimum top-up amount for adding credit to your Axate wallet. This is because banks and payment processors impose transaction charges. Secondly, it makes it easier for you to keep reading uninterrupted: keep a bit of credit in your wallet and you can read instantly as and when you want to. Your money stays in your wallet until you’re ready to spend it.

To subscribe to an online publication only takes a few seconds. When you're on their site, just do this:

Click on the green Axate tab on the left of your screen to open your Axate wallet. Log in (or create an Axate account) if you need to. Click here to see what the Axate tab looks like, and where to find it.

Click the ‘Become a subscriber’ link, then follow the instructions on the next screen.

Not all Axate publications offer Axate subscriptions - if you don't see the option that's why. If you'd like the option on a title which doesn't have it, let us know!

You can cancel your subscription at any time just as easily. From the Axate tab on the publication you're subscribed to, just do this:

- Click on the green Axate tab. The Axate window will open. Click here to see what the Axate tab looks like, and where to find it.

- Make sure you're signed in to your Axate account. If you don't see a sign in button in the Axate window, then you are signed in.

- Click the "Manage Subscription" button. It will open a new window. - Now click the "cancel subscription" button, then follow the prompts.

That's it! You won't be locked out when your subscription ends - you'll still be able to use your Axate account to read premium articles when you choose to on a casual pay-as-you-go basis.

Are you a regular reader, who never misses a new edition or issue? Then a subscription is for you. If you prefer to dip in more irregularly, just when you see something that interests you, then pay-as-you-go is the best option.

Subscribing through Axate gives you access to a publisher's digital-only content. It's really easy to set up and, if you want, to cancel. Some titles have other subscriptions, for instance, for their app or digital edition of their print product. For now, Axate subscriptions don't include apps or digital editions but if you'd like that, let us know.

We take payment on the same day of the month on which you took out your subscription. If you subscribe in the middle of a month, your subscription will run until the middle of the following month. If you take out an annual subscription it will renew the same day the following year. You can check what date your next payment will be taken in the Axate window. Just click on the Axate tab to open the window. Click here to see what the Axate tab looks like, and where to find it.

Click here to find out how to sign in to your Axate account.

When you subscribe, you get access to all the content on that publication without having to pay anything more.

Your subscription only applies to the site you’ve subscribed to, but you can use your Axate account to pay casually or to subscribe on any other publication that uses Axate.

Yes - once you’ve signed up to a subscription, it will automatically renew each month until you cancel.

If you cancel your subscription, you will have unlimited reading on the site you’ve subscribed to until the end of your payment period. After that, you'll still have access to everything in that title, using your Axate account to pay-as-you-go whenever you want.

If you cancel your subscription, it stops at the end of your last paid payment period. You won’t receive a refund and we won’t keep charging you. You still have access to your subscription until the end of the paid for period, and after that you'll have access to the title on a pay-as-you-go basis whenever you want.

Some publications use Axate to offer newsletter subscriptions. You can sign up for them via the publisher’s website. If you have subscribed to a newsletter but aren’t receiving it, make sure to check your Junk/Spam inbox and add the publisher’s email address to your contacts. To cancel your subscription or update your payment details, log in to your Axate account and go to the ‘Account’ page.

We place two cookies:

We place a cookie called Agate_user. This cookie helps manages your use of your Axate account, by tracking which premium pages you access on an Axate-enabled website, what amounts have been debited from your Axate wallet, and other necessary functions to make sure that you can use your Axate account, that you are correctly charged and the correct publisher is paid.

We also place a cookie to collect information about how potential Axate users sign up to and use the Axate service, and how you interact with our sign up processes. We use the information to compile reports and to help us improve the service. The cookies may collect information in an anonymous form, including the number of users who see the Axate service, when and how users register with Axate, and the pages they visited.

You can't elect to disable the Axate_user cookie, as this cookie is necessary to Axate's functioning.

That probably means that your password isn’t strong enough. To make sure that Axate has the right levels of security, we use a piece of software that prevents people from using common passwords. That means that you can’t use a password that might be easily guessed and compromise your account - it’s for your safety. We do not have access to your password.

Your password needs to contain 8 characters, to have not been previously used on your Axate account, not be something easily guessed, and ideally contain a combination of digits and symbols.

Not a problem! Just click on the ‘Forgot your password?’ link on the log-in page, and we’ll send you a password reset email. Don’t forget to check your junk folder if the reset password isn’t showing up in your inbox. You can also create or change your password at any time from your account pages. Click here to find out how to access your account pages.

If you’re having difficulty logging in or changing your password, you might be using the incorrect email address to log in. Double check your email address is the one you first used to make your Axate account. If you’re having trouble creating a password, see the FAQ above.

We’re sorry to hear that you’d like to delete your account. You can do so by clicking on the link to ‘Cancel my account’ at the bottom of the ‘Profile & Preferences’ section of your account page. If you’ve signed up within the last 14 days, you can get a refund for the unspent money in your wallet. But don't forget, it doesn't cost anything to keep your Axate account active and ready to use the next time you want to read premium content on an Axate-enabled site.

We’re always keen to hear any feedback you have about your experience with Axate. If you feel so inclined, please get in touch and let us know your thoughts on support@axate.com.