Frequently Asked Questions
Getting started with axate
+ What is Axate?
Axate is a way to pay for online media. Once you've registered an account and uploaded some money to your Axate 'wallet', you can use it to pay per article (or other media) that you access.
+ How do I sign up?
Registration takes only 2 quick steps - you'll be signed up in around 2 minutes. You only need to sign up once, and you can sign up right from the publisher's site.
+ How is Axate different from a subscription?
There’s no commitment with Axate. We don’t automatically take money from you every month. You pre-pay a little bit into a wallet and then spend it when and where you choose. Only top-up again when you’re ready.
+ WHAT HAPPENS WHEN I GET AN AXATE WALLET?
Once you have an Axate wallet, you can pay to read articles across every site with the Axate green triangle, regardless of where you signed up. As our network grows you’ll be able to watch videos, listen to music and podcasts and even play games as well.
+ HOW MUCH DOES IT COST TO GET STARTED?
Get your Axate wallet started with as little as a £3.00 or $3.00 minimum top up and then spend it on Axate sites whenever you like. If you really don’t like it, you can get a refund of the unspent money in your wallet within 14 days.
+ HOW DO I KNOW WHEN A WEBSITE IS SIGNED UP TO AXATE?
Look out for the green Axate triangle.
+ HOW DO I KNOW MY DATA IS SAFE?
Axate has rigorous security standards so your wallet and payments are totally secure. Your card details are stored not by us, but by our payment providers: Braintree and Paypal.
using my axate wallet
+ HOW DO I SPEND MONEY FROM MY AXATE WALLET?
By default - just click on the item you want. We’ll just debit the cost from your wallet. If you want us to check with you every time, you can choose that option. With Axate, you always have full visibility of what you have spent and what you have read.
+ Why do I have to top up a minimum amount into my Axate wallet?
There’s a minimum top-up amount of £3 (or $3 if you're in the U.S.) for your Axate wallet. Most articles cost a lot less than this, of course. By keeping a bit of credit in your wallet, publishers can instantly charge you with zero clicks, without entering details every time and without having to charge minimum amounts which are too high. The difference with Axate is that your money stays in your wallet until you’re ready to spend it.
It means you can continue reading without interruption! Plus, you can spend your credit across any Axate-enabled site, without signing up or subscribing separately to each of them.
+ HOW MUCH WILL IT COST ME TO ACCESS AN ARTICLE?
Publishers set their own prices to suit their product. You can always check it by clicking on the green Axate tab. They also set a “free point”. Once you have reached the free point they won’t charge you any more during the free period, however much you read.
+ HOW DOES THE FREE POINT WORK?
Publishers decide a maximum amount they want to charge users during a free period, usually a day or a week. Once you have spent that much, the rest of the period is free - the more you read in that publication, the better value you get. The actual pricing is decided by the publisher, not by Axate.
+ HOW DO I KNOW HOW LONG THE FREE PERIOD LASTS?
Just click on the Axate tab and look in the wallet. It tells you all the information about the free point and how long it will last on that site. If you’ve passed the free point already, it will tell you the time and date it will end.
+ DO I HAVE TO PAY EVERY TIME I WANT TO READ AN ARTICLE - SAY IF I WANT TO RE-READ IT OR READ IT BIT BY BIT?
You only pay once. If you want to read it again you won’t be charged a second time.
+ SOME ARTICLES SAY “FREE” IN THE AXATE TAB. WHY IS THIS?
Articles might be free for one of three reasons.
It’s just free! The publisher decided not to charge anyone for it.
You read it before, so you’re not being charged on subsequent visits.
You passed the free point. During the free period, everything on that site is free!
+ HOW CAN I TRACK WHAT I'M SPENDING?
The green Tab in the left of your screen lets you know when you’re being charged. Your Account page lets you keep track of everything you have read through Axate, and all your top ups. You have total control over your spending.
+ How does Auto charge work?
With Axate, you always have control over what you spend. The first time you use your wallet on a publication, you’ll be asked if you’d like to be automatically charged each time you access a premium articles or not. You can change this setting at any time: simply click on the green Axate tab and again on your wallet, or go to your ‘Account’ page. It’s also possible to have different auto-charge settings for different publications - you can change that on your ‘Account’ page.
+ I’ve created a password, but it’s being rejected.
That probably means that your password isn’t ‘strong’ enough. To make sure that Axate has the right levels of security, we use a piece of software that prevents people from using common passwords. That means that you can’t use a password that might be easily guessed and compromise your account - it’s for your safety. We do not have access to your password.
Your password needs to contain 8 characters, to have not been previously used on your Axate account, not be something easily guessed, and ideally contain a combination of digits and symbols.
+ I’ve forgotten my password.
Not a problem! Just click on the ‘Forgot your password?’ link on the log-in page, and we’ll send you a password reset email. Don’t forget to check your junk folder if the reset password isn’t showing up in your inbox.
+ I can’t change my password.
If you’re having difficulty logging in or changing your password, you might be using the incorrect email address to log in. Double check your email address is the one you first used to make your Axate account. If you’re having trouble creating a password, see the FAQ above.
+ How do I unregister my account?
We’re sorry to hear that you’d like to unregister your account. You can do so by clicking on the link to ‘Cancel my account’ at the bottom of the ‘Profile & Preferences’ section of your account page. If you’ve signed up within the last 14 days, you can get a refund for the unspent money in your wallet. However, before you cancel we’d like to try to persuade you not to. Don’t forget that Axate isn’t a subscription. It doesn’t cost anything, unless you’re using it to pay for content you want. So instead of cancelling, why not keep your account - that way it’s ready to use whenever you come across something you want. As the number of Axate enabled sites grows this will happen more and more often but until then your money is safe and ready to use when you want.
We’re always keen to hear any feedback you have about your experience with Axate. If you feel so inclined, please get in touch and let us know your thoughts on firstname.lastname@example.org.
Third party cookies
+ Why does Axate use third party cookies?
Axate doesn’t use third party cookies – Axate IS a third party cookie. In order for Axate to work on Axate-enabled publisher websites, it needs to place a cookie. Those cookies are treated by your browser as being a third party cookie.
+ What cookies does Axate place?
We place two cookies:
Agate_user This cookie tracks which pages you access on an Axate-enabled website, and what amounts have been debited from your Axate wallet, to make sure that you are correctly charged.
_mixpanel These cookies are used to collect information about how visitors use the Axate service. We use the information to compile reports and to help us improve the service. The cookies collect information in an anonymous form, including the number of users who see the Axate service, when and how users register with Axate, and the pages they visited.
+ Can I use Axate without third party cookies?
Sorry, no you can’t. If your browser is set to exclude all third party cookies, it will not allow you to log in to, or use Agate.
+ HOW DO I ALLOW THIRD PARTY COOKIES?
Here is how to change your third party cookie settings on various browsers.
Go to Chrome > Preferences >Advanced Settings >Content Settings
Turn “block third party cookies” to “off“.
Go to Safari > Preferences >Privacy
Under the heading “Cookies and website data” select “Always allow“
Go to Firefox > Preferences > Privacy & Security
Under the heading “Cookies and site data”, for the option “accept third-party cookies and site data” select “Always“.
Internet Explorer 8:
click Tools > InternetOptions > Privacy > Advanced.
Check the tick box “Accept Third-party Cookies” and click OK.
Click Opera >Settings > Privacy & security link.
Make sure that the “block third party cookies and site data” is unchecked
Click the three breadcrumbs at the top right of the screen, select Settings > Site Settings > Cookies
Turn “Cookies” to “on”
Tick “allow third party cookies”.
Iphone / iPad Safari:
Go to Settings > Safari
Scroll down to “Privacy and Settings”.
Turn “block all cookies” to “off”.