1. First make sure that you are logged in to your Axate account. Here’s how you do that:

• Go to thestar.ca/axate and follow the prompts to log in. 

• Make sure you use the same email address that you used to create your Axate account.

2. Once you are logged in, you will see the green Axate tab in the top left of your screen.

3. Then simply go to the article you want to read.

1. Go to thestar.ca/axate and follow the prompts to log in. Make sure you use the same email address that you used to create your Axate account.

2. Once you are logged in, you will see the green Axate tab in the top left of your screen.

Please check your junk / spam folder.  If you are still having trouble, contact us here.

Make sure you are using the email address you used to create your Axate account.

Yes,  just log in to your Axate account on the new device by going to thestar.ca/axate on that device, and then logging in to your Axate account.

There are two ways to set up a password:

1.     When you sign in:

Go to thestar.ca/axate and add your email address to the log in screen. On the next screen, click the link called “set up account to use password to log in”.

2.   On your account pages:

Log in to your Axate account by going to thestar.ca/axate.

 After you have logged in, then follow these steps:

1.  Click on the green Axate tab in the top left of your screen. The Axate wallet will open.

2. Click on the account icon.

3. On your account page, select “Request Password” and follow the prompts.

Each article is 25c to read. Once you’ve paid to read it, you can re-read it at any time without paying again.

If you pay to read 2 articles in a day, you can read for free for the rest of the day.  That means that you’ll never pay more than $0.50 per day.

Keep reading articles on The Star by adding money to your account.  When you go to a premium article follow the prompts to add credit.

You can also add more money through the Axate wallet or your account pages. Click on the green tab on the top left of any page on The Star. The Axate wallet will slide open. Click the wallet icon to add more money, click on the account icon to go to your account pages

1. On any page on The Star, click on the green Axate tab in the top left of your screen.

2. The Axate wallet will slide open.

3. Click on the account icon.

4. On your account page, select ‘Payment methods’ and follow the prompts.

Receipts are available via the ‘Receipts’ tab on your Account pages. It may take a few hours for receipts to show up but if you don’t see a receipt after that time please get in contact.

To get to your account pages, click on the green Axate tab in the top left of any page of The Star website. The Axate wallet will slide open. Now click on the “account” icon in the bottom left of the window.

Log in to your Axate account by going to thestar.ca/axate.

 After logging in, here are the steps to follow:

1.     Click on the green Axate tab in the top left of your screen. The Axate window will open.

2.      Click on the account icon at the bottom left of the Axate window.

3.     It will take you to your account pages.

4.     Now click on the green button that says  “Request Password” and follow the prompts.

It works like a pay as you go phone:  you add a bit of money to your account, and then use it to pay to read premium articles, as and when you want to read them. 

Each premium article you read on The Star costs 25c, but if you pay for 2 premium articles in a day, you can read as many premium articles as you like and you won't pay again for the rest of that day. That means you'll never spend more than $0.50 per day.  Once you've paid to read an article, you won't pay again for that same article.

You don't have to spend any money if you don't want to.  There is no minimum weekly or monthly spend. If you don't read any premium articles, you won't be charged anything. 

You control when you add more money to your Axate account. If you have a balance of $0, you can leave it like that for as long as you like. You only need to add more money if you want to read a premium article.  

Yes. Axate does not handle your payment details - we use Braintree and PayPal to process payments, so you know your payment details are secure. If you have any concerns or questions, please don't hesitate to get in touch.

We want to make sure you know exactly what’s happening at all points. You can choose whether or not to actively authorize each payment, or you can pre-approve all payments, depending on your personal preferences and spending limits.
Want less interruption? Click “enable automatic payments" and we'll automatically charge your Axate wallet for future articles.

Your selection doesn’t apply to how often you add more money to your Pay As You Go account - that always remains in your control.

If you prefer to be asked each time you view a chargeable article, click “Read now."

You can update these settings in your Axate account pages.

You can upload as little as $1 into your wallet. If you chose not to continue, you can cancel within 14 days and you’ll get a full refund of your unspent balance. When your wallet runs low, you decide how much to top up. If you don’t spend anything your wallet stays at the same balance.

No. Once you’ve signed up, you can use the same account on every device.

You just need to sign in to your Axate account on that device by going to thestar.ca/axate.

Once you've paid for an article, you can re-read it whenever you like, at no extra cost.

No, ePaper access is available exclusively to our subscribers. Click here to learn more about ePaper access.

Axate is new!  We’d love to hear your thoughts on it. If you’d love to also use it on the app, please get in touch to let us know.

If you want to talk to the Star about Axate (or anything), please send us an email here 

If you have some feedback you think Axate would benefit from, please let us know here